NACRA 2003 Case Summaries
TRACK CHAIR: Tom Vogel, Western New England College
AERO GEAR, INC.: PERFORMANCE MEASUREMENT, COST MANAGEMENT AND PRODUCT COSTING IN A LEAN TRANSITION
Lawrence P. Grasso, Central Connecticut State University
AN ANALYSIS OF PENSIONS IN THE AIRLINE INDUSTRY
Peter M. Bergevin, Valdosta State University
A. Bruce Caster, Valdosta State University
W. Kent Moore, Valdosta State University
COMPARING STOCK OPTIONS AND RESTRICTED STOCK IN EMPLOYEE COMPENSATION PACKAGES: THE CASE OF JONES APPAREL GROUP, INC.
R. Loring Carlson, Western New England College
Thomas J. Vogel, Western New England College
EAGLE EQUIPMENT RENTAL INC.
Aundrea Kay Guess, St. Edward's University
Greg Milligan, St. Edward's University
HOW GOOD IS THE GOODWILL?
Robert McDonald, University of New Haven
INTENTION AND DISCLOSURE: WHAT ARE AUDIT-RELATED FEES?
John M. Coulter, Western New England College
Thomas J. Vogel, Western New England College
PROCESS COSTING AT INTERSTATE BAKERIES
Karen Squires, University of Tampa
REVENUE RECOGNITION WITH DOUBTFUL ACCOUNTS
Cynthia M. Daily, Winthrop University
WARRENTECH CORPORATION
Alka Bramhandkar, Ithaca College
Warren Schlesinger, Ithaca College
Business Policy/Strategic Management/Strategic Planning
TRACK CHAIR: Woody D. Richardson, Ball State University
BROOKTROUT TECHNOLOGY, INC.
Raymond M. Kinnunen, Northeastern University
CHARLES RIVER LABORATORIES
Raymond M. Kinnunen, Northeastern University
CISCO SYSTEMS FALL FROM GRACE
Rebecca Addison, University of Nebraska at Omaha
Graham Mitenko, University of Nebraska at Omaha
EAST TENNESSEE FOUNDATION
Sherry L. Williams, Maryville College
Mary Kay Sullivan, Maryville College
ELEPHANT WALK THRU
William J. Ritchie, Florida Gulf Coast University
Matthew S. Shell, Florida Gulf Coast University
Ravi Corea, CEO, Elephant Walk Thru
Chandeep Corea, Director, Elephant Walk Thru
EMANUEL MEDICAL CENTER: CRISIS IN THE HEALTHCARE INDUSTRY
Randall D. Harris, California State University, Stanislaus
Kevin D. Vogt, Chief Financial Officer, Emanuel Medical Center
HORIZON WIRELESS (A) AND (B)
Julia A. Carson, East Carolina University
Donald B. Boldt, East Carolina University
Ira Len Rhodes, East Carolina University
KMART: THE STRUGGLE TO REORGANIZE
Bobby Bizzell, University of Houston-Downtown
Robert McGlashan, University of Houston-Clear Lake
LEVI STRAUSS & CO.: FROM RAGS TO RICHES TO RAGS
Barry Allen Gold, Pace University
MOO ROO, LLC
Robert L. Anderson, College of Charleston
Kathleen P. Anderson, BARK, LLC
"MR. K" – WHITHER MARION?
Marilyn L. Taylor, University of Missouri at Kansas City
John Altman, Babson College & Ewing Marion Kauffman Foundation
PIXAR ANIMATION STUDIOS: THE DISNEY ALLIANCE
Shrikkanth Parthasarathy, Grand Valley State University
Ram Subramanian, Grand Valley State University
REBUILDING IBM, 1993-2003: THE LOU GERSTNER YEARS AND BEYOND
Isaac Cohen, San Jose State University
SMALL BUSINESS DEVELOPMENT CENTER REGIONAL OFFICE
Dale Varble, Indiana State University
Robert Green, United Arab Emirates University
THE DILEMMA OF IDEALISM OR BUSINESS VALUATION: LION TAIL OR ANT HEAD?
Fábio Frezatti, University of São Paulo, Brazil
THE LITTLE BANK
Ira Len Rhodes, East Carolina University
Donald B. Boldt, East Carolina University
THE PHARMACEUTICAL INDUSTRY CONFRONTS THE 1990S
Marilyn L. Taylor, University of Missouri at Kansas City
Theresa T. Coates, Rensselaer Polytechnic Institute
John Altman, Babson College and Ewing Marion Kauffman Foundation
THE ZONE REORGANIZATION: DEVELOPING A STRATEGY FOR MANAGING CHANGE
Stuart Rosenberg, Dowling College
VODAFONE NEW ZEALAND
Kate Kearins, Auckland University. of Technology
Stephen Bowden, University of Waikato
TRACK CHAIR: James E. Fisher, Saint Louis University
ADONIS MEAT PRODUCTS
Yusuf Munir Sidani, American University of Beirut
Dima Jamali, American University of Beirut
AGENCY CONFLICTS, BUSINESS ETHICS, AND INVESTMENT BANKING
Ted Azarmi, California State University, Long Beach
Christine Haecker, Eberhard-Karls-Universität Tübingen
BENSON & HEDGES AND THE GAY NICHE
Robbin Derry, Northwestern University
DEUTSCHE HOLLERITH MASCHINEN GESELLSCHAFT (DEHOMAG), 1933
Donald W. McCormick, University of Redlands
James Spee, University of Redlands
Dwight Zinn, University of Redlands
ERRATA TECHNOLOGIES
Tim Keane, Rockhurst University
THE ETHICS OF DOWNLOADING MUSIC: A STUDENT CENTERED CASE
Janet Rovenpor, Manhattan College
FACULTY STRIKE: TEACH THE CLASS OR WALK THE LINE?
Deborah R. Ettington, Eastern Michigan University
Denise M. Tanguay, Eastern Michigan University
John L. Waltman, Merlanti Ethics Initiative, Eastern Michigan University
GLAXO SMITH KLINE’S RETALIATION AGAINST CROSS-BORDER SALES OF PRESCRIPTION DRUGS
Sara Smith-Shull, University of Nebraska at Omaha
Rebecca J. Morris, University of Nebraska at Omaha
MORNING TIME’S NUTTY FLAKES
Geoff Ratliff, Saint Louis University
Nadia D’Achille Kowalczyk, Saint Louis University
Jim von der Heydt, Inno-Ventures, Inc.
James E. Fisher, Saint Louis University (faculty supervisor)
THE NEW YEAR’S EVE CRISIS
William Naumes, University of New Hampshire
Margaret J. Naumes, University of New Hampshire
PAST IMPERFECT: SOLUTIA’S SOLUTION
Indrajaya Putra, Saint Louis University
James E. Fisher, Saint Louis University (faculty supervisor)
PEET’S AND THE BERKELEY SUSTAINABLE COFFEE INITIATIVE
Asbjorn Osland, San Jose State University
Anne T. Lawrence, San Jose State University
J’Amy Meszarosova, San Jose State University
QINGHAI QUANDARY
Susan D. Peters, California State Polytechnic University, Pomona
Dolores A. Barsellotti, California State Polytechnic University, Pomona
TALISMAN ENERGY AND ITS SUDAN INVESTMENT
Brian K. Burton, Western Washington University
Steven Globerman, Western Washington University
U.S. CITIZEN BANK (A), (B) & (C): "THE CHALLENGE OF RESPONSIBLE LENDING & DEBT"
Kenneth E. Goodpaster, University of St. Thomas
T. Dean Maines, University of St. Thomas
WHO’S CRAZY NOW? ELI LILLY MEETS JOSEPH WESBECKER
S. Catherine Anderson, Queens University of Charlotte
Robert L. Finley, Queens University of Charlotte
TRACK CHAIRS: Elizabeth Jordan and Marion Porath, The University of British Columbia
FROM PERSONAL REFLECTION TO PROFESSIONAL PRACTICE
Elizabeth Jordan, The University of British Columbia
Marion Porath, The University of British Columbia
IN SILENCE
Michael F. Welsh, University of South Carolina
THE "TENT FAMILY"
Audrey E. Wright, Central Missouri State University/ Worcester State College
Cheri Heeren, Pettis County Community Partnership, Sedalia, MO
WALKER SCHOOL AND CASP: COMMUNITY AND SCHOOL-BASED PROGRAMS
John A. Seeger, Bentley College
TRACK CHAIR: Jonathan B. Welch, Northeastern University
CAFFE’ APPASSIONATO: BUILDING A PREMIER SPECIALTY COFFEE COMPANY
Paula A. Wilson, University of Puget Sound
Alva Wright Butcher, University of Puget Sound
CENTRAL TÉRMICA GÜEMES S.A.
Javier García Sánchez, IAE – Management and Business School, Universidad Austral
Valeria L. Romero, IAE – Management and Business School, Universidad Austral
ENTERPRISE RISK MANAGEMENT AT GREAT PLAINS ENERGY
Karyl Leggio, University of Missouri at Kansas City
Marilyn Taylor, University of Missouri at Kansas City
PLANNING FOR HIGHER EDUCATION AND RETIREMENTS: JOHN & ALICIA WALLACE’S CASE
Chan H. Lee, Minnesota State University, Mankato
GLOBAL INVESTOR PUBLISHING
John D. Sullivan, Boston University
GOLDMAN SACHS GOES PUBLIC
Wesley W. Marple, Jr., Northeastern University
HEDGING CURRENCY RISKS AT DUKE POWER
Randall R. Kincaid, Queens University of Charlotte
Timothy E. Burson, Queens University of Charlotte
INCENTIVE-BASED FEE STRUCTURES IN INVESTMENT BANKING
Ted Azarmi, California State University, Long Beach
Christine Haecker, Eberhard-Karls-Universität Tübingen
MEDIPLAN HEALTH CONSULTING "A"
Charles E. Mossman, University of Manitoba
Robert A. Harder, Investment Planning Counsel of Canada, University of Manitoba
TELECOM RED FLAGS CASE
Hugh Grove, University of Denver
Tom Cook, University of Denver
Jon Goodwin, Barra Partners, LLC
TRANSITION FROM MICROFINANCE INSTITUTION TO REGULATED BANK: THE CASE OF FONKOZE’S TRANSFORMATION
Dina Franceschi, Fairfield University
Aaron Seymour, Fairfield University
Winston Tellis, Fairfield University
Michael Tucker, Fairfield University
WHISTLING BIRD WINERY
Armand Gilinsky, Jr., Sonoma State University
Raymond H. Lopez, Pace University
XFERA: WHAT’S A FAIR PRICE? THE CASE OF SPAIN’S 4TH UMTS LICENSE
Francisco J. López Lubián, Instituto de Empresa
Ignacio de la Torre, Instituto de Empresa
Information Technology Management
Track Chair: Kenneth E. Murphy, Willamette University
OFFICE DEPOT’S B2C E-COMMERCE DEVELOPMENT
In Lee, Western Illinois University
PortIC : THE ELECTRONIC TRADING INFRASTRUCTURE AT THE PORT COMMUNITY OF BARCELONA
Joan Rodon Mòdol, ESADE
Updating A University Information System
J. Scott Hilberg, Morgan State University
Franklyn Manu, Morgan State University
Tim Edlund, Morgan State University
THE MIS DEPARTMENT, NATIONAL WATER COMMISSION
Sophia McNamarah, University of Technology, Jamaica
Wayne Vassell, University of Technology, Jamaica
Updating a legacy computer system: challenges and opportunities
Jenna Schebell, University of Tampa
Raymond Papp, University of Tampa
Track Chair: Marlene M. Reed, Samford University
CUMMINGS JEWELERS AND THE HONG KONG JEWELRY MARKETS
Marlene M. Reed, Samford University
Rochelle R. Brunson, Alvin Community College
EXPATRIATE COMPLEXITIES
Nancy McCullough, Sam Houston State University
Joseph Kavanaugh, Sam Houston State University
FIRST EDITORSHIP: NATIONAL HONOR VS. INTERNATIONAL STANDARDS
Fengru Li University of Montana
GLOBAL CHEMICAL INC: "WHERE DO YOU BUILD THE DARN PLANT?"
Dan Glaser, Our Lady of the Lake University
Dale Calvert, Our Lady of the Lake University
Henry Ramirez, Our Lady of the Lake University
GLOBAL CHEMICAL INC: "WILL THE PLANT BE BLESSED?"
Dan Glaser, Our Lady of the Lake University
Dale Calvert, Our Lady of the Lake University
Henry Ramirez, Our Lady of the Lake University
KYT INC., ISTANBUL, TURKEY
Gary H. Kritz, Seton Hall University
Marios Katsioloudes, St. Joseph's University
Samuel Wathen, Coastal Carolina University
THE LEWIS GROUP AND THE ESPRIT FRANCHISE IN NEW ZEALAND
John J. Lawrence, University of Idaho
Michael McCollough, University of ldaho
MERLONI & STINOL: MARKTING AND FINANCIAL ISSUES IN A RUSSIAN
BASED ACQUISITION
Arianna Brioschi, SDA Bocconi School of Management
Barbara Rovetta, SDA Bocconi School of Management
PINOY TRADING INC.
Mary Conway Dato-on, Xavier University
Rodney D’Souza, Northern Kentucky University
R-CALF USA - A QUESTION OF STRATEGY AND VALUES
Patricia Holman, Montana State University
Tom Hinthorne, Montana State University
SAMA-SAMA ENTERPRISES
Mary Conway Dato-on, Xavier University
Rodney D'Souza, Northern Kentucky University
TRACK CHAIR: Martha McEnally, University of North Carolina at Greensboro
THE CASE OF THE LONDON TAXIS
Barbara Dyer, University of North Carolina at Greensboro
Ed Richards, Engine Control Systems
WALWORTH ORCHARDS (INDIA) LTD: MARKETING A NEW CONCEPT
M. Janakiraman, Indian Institute of Management
P. Venugopal, XLRI
THE SPRINGFIELD IRON HORSE TRIATHLON
Paul K. McDevitt, University of Illinois at Springfield
HEALTHTEX AND WAL-MART: A GOOD PARTNERSHIP
Kristina Eisele, University of North Carolina at Greensboro
Martha McEnally, University of North Carolina at Greensboro
Anna Woitalla, University of North Carolina at Greensboro
SHOPPING WITH EWA: POLISH CONSUMER BEHAVIOR
Susan D. Peters, California State Polytechnic University at Pomona
HEART RESTAURANTS: THE SHOCK DECISION
Donald E. Saunders, Miami University
KITCHENAID’S NEW SUPERPREMIUM PRODUCT LINE: DESIGNING THE PURCHASE EXPERIENCE
Lauren Oliver Strach, Andrews University
Vikas Sharma, Whirlpool Corporation
LATIN ENTERTAINMENT NETWORK: ADAPT OR DIE?
Mary L. Wood, University of Tampa
Kimberly Mesa, University of Tampa
Erika Matulich, University of Tampa (faculty supervisor)
TRACK CHAIR: Stuart Capper, Tulane University
A Foodborne Disease Outbreak: Problems of Multi-Agency Coordination and Communication
Stuart Capper, Tulane University
Arthur Liang, Centers for Disease Control and Prevention
How Will MentorNet Remain Viable?
Asbjorn Osland, San Jose State University
Implementing Six Sigma at Commonwealth Health Corporation
Gretchen Gemeinhardt, Texas Woman’s University
Is There Hope For The Future?
Rodney Stump, Morgan State University
Franklyn Manu, Morgan State University
Setting Priorities fOR the Office of Women’s Health
Peter Ginter, University of Alabama at Birmingham
W. Jack Duncan, University of Alabama at Birmingham
Operations Management/ Production
TRACK CHAIR: Birsen Karpak, Youngstown State University
SCHEDULING AT A HOSPITAL CALL CENTER
Gary Clendenen, University of Texas, Tyler
Dee Ann Dorsey, East Texas Medical Center
POLYONE: INTEGRATING SUPPLY CHAIN MANAGEMENT SYSTEMS
Julie Brandt, University of Houston-Clear Lake
Kim Khanh Hoang, University of Houston-Clear Lake
Scott Lamb, University of Houston-Clear Lake
Matt Sink, University of Houston-Clear Lake
Robert McGlashan, University of Houston-Clear Lake (faculty supervisor)
WORK CENTER OPERATIONS AT ERDEM KIMYA, INC.
Birsen Karpak, Youngstown State University
C. Louise Sellaro, Youngstown State University
OILFIELD METALS LP:
A Case of Alliances in Strategic Supply Chain Management
Joe Kavanaugh, Sam Houston State University
Henry S. Maddux III, Sam Houston State University
Dave Warren, Energy Alloys
ATTOCK REFINERY UPGRADATION PROJECT
Arif Iqbal Rana, Lahore University of Management Sciences
Ahmed Nawaz Tariq, Lahore University of Management Sciences
INVENTORY MANAGEMENT AND CUSTOMER SERVICE LEVELS AT SAINT-GOBAIN CONTAINERS
Enar Tunc, Ball State University
Organization Behavior/Theory/Human Resources
TRACK CHAIR: Ram Subramanian, Grand Valley State University
A QUESTION OF DRUGS AT THE QUEEN’S TABLE
Clark S. Kincaid, University of Nevada, Las Vegas
Christian E. Hardigree, University of Nevada, Las Vegas
BREAKING UP IS HARD TO DO
Joseph Kavanaugh, Sam Houston State University
Shyanne Meekins, Sam Houston State University
Juliana Lilly, Sam Houston State University
BUSINESS INTEGRATION: A CASE STUDY OF A FAMILY BUSINESS WITH MULTIPLE FACILITIES
Kathleen Gurley, Fayetteville State University
Assad Tavakoli, Fayetteville State University
CAREER CONNECTIONS COLLABORATIVE, INC.
Cynthia A. Ingols, Simmons College
Cathyann Swindelhurst, Cygnet International Consulting
DEFIANT PRISON WARDERS
Howard C. Clarke, Morgan State University
EDWARD NORRIS AND THE BALTIMORE POLICE DEPARTMENT (A) & (B)
James G. Clawson, University of Virginia
Gerry Yemen, University of Virginia
HARRY DOYLE
Thomas Wheelen, University of South Florida
Charles E. Michaels, University of South Florida
IRIS CONSTRUCTION GROUP: C’EST LA VIE’
H. Richard Eisenbeis, University of Southern Colorado
Sue Hanks, University of Southern Colorado
M. Ilteris Dogan, Fachhochschule Esslingen, Germany
JACK WELCH AT GE: EXECUTIVE LEADERSHIP CENTERED ON KNOWLEDGE MANAGEMENT
C. Lakshman, Jackson State University
JUST ONE MORE E-MAIL
Ruth Cruikshank, Wilfrid Laurier University
Tupper Cawsey, Wilfrid Laurier University
MY BUDDY, THE MANAGER
Velma E. McCuiston, University of Tampa
Robert Gotsis, University of Tampa
SCHOOL OF GRADUATE STUDIES
Micah E. S. Crump, Morgan State University
ST. MATTHEWS NEIGHBORHOOD CENTER
Jennings B. Marshall, Samford University
Henry S. Maddux III, Sam Houston State University
THE MEMPHIS POLICE DEPARTMENT: THE PERPLEXING PROMOTION PROBLEM
Thomas R. Miller, University of Memphis
Small Business/Entrepreneurship
TRACK CHAIR: Jeff Shay, University of Montana
ABE’S® REAL BAGELS OF CHICAGO
Stephen Bowden, University of Waikato
Kate Kearins, Auckland University of Technology
BLUE MOON NATURAL FOODS
Margaret J. Naumes, University of New Hampshire
Jill A. Kammermeyer, University of New Hampshire
BOULEVARD BREWING COMPANY
Karyl Leggio, University of Missouri at Kansas City
Jeff Young, University of Missouri at Kansas City
Marilyn Taylor, University of Missouri at Kansas City
FLORAL FANTASIES
William Matthews, William Patterson University
HASTINGS PLACE, INC.: AN ENTREPRENEURIAL DILEMMA
Donald L. Lester, Arkansas State University
JOHN GILLIAN: RIDING THE SURFWEAR WAVES
Brian McKenzie, CSU Hayward
JOSEPH’S GOURMET PASTA AND SAUCES (A & B)
William Naumes, University of New Hampshire
Michael Merenda, University of New Hampshire
DENVER’S HUE-MAIN EXPERIENCE BOOKSTORE IN 2003
Marilyn L. Taylor, University of Missouri at Kansas City
Joan Winn, Denver University
The Kelly Reinhart Story
Joseph R. Stasio Jr., Merrimack College
ORTHOFLEX SADDLEMAKERS, INC OPERATIONAL TURNAROUND
Calvin M. Bacon Jr., University of Arkansas at Little Rock
"OVERALL, IT’S BETTER TO BE THE FATHER THAN THE SON"
Gina Vega, Merrimack College
PATIO ROOMS OF AMERICA
Edward P. Marram, Babson College
Glenn Kaplus, Babson College
Sheryl Overlan, Babson College
SOUTHERN SWEETS: CAN IT BE MADE SWEETER?
Thomas C. Neil, Clark Atlanta University
WESTERN STATES INSURANCE: HOW FAST CAN WE GROW?
Jeffrey P. Shay, University of Montana
Sally Baack, San Francisco State University
Tony Crawford, University of Montana
Keith Jakob, University of Montana
TRACK CHAIR: Terry A. Wolfer, University of South Carolina
LARRY STEELE’S GROUP
Melissa C. Reitmeier, University of South Carolina
Terry A. Wolfer, University of South Carolina
THE LAST DOSE
Vicki M. Runnion, University of South Carolina
Terry Wolfer, University of South Carolina
Georgianne Thornburgh, Lutheran Hospice